Assistant Manager – Backend System

Company Description

Its founding in 1978 with a single beachfront resort in Pattaya, Minor International Pcl (‘MINT’) is today one of the largest hospitality and leisure companies in the Asia Pacific region. With over 530 hotels & resorts, 2,410 restaurants and 339 retail trading points of sale, MINT meets the growing needs of consumers in Thailand and in 63 markets across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 75,000 rooms across more than 530 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and Tivoli across 56 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

In addition, Minor Hotels also operates spas with various brands and mixed-use business including shopping plazas & entertainment, residential properties, and a points-based vacation club.

Minor Food is one of Asia's largest casual dining and quick-service restaurant companies, operating over 2,410 outlets in 24 countries under The Pizza Company, The Coffee Club, Riverside, Benihana, Bonchon, Swensen’s, Sizzler, Basil, Dairy Queen and Burger King brand

Minor Lifestyle is one of Thailand's largest distributors of lifestyle brands with over 390 points of sale, focusing primarily on fashion and lifestyle products. Its brands include Anello, BergHOFF, Bodum, Bossini, Charles & Keith, Esprit, Joseph Joseph, Radley, Zwilling J.A. Henckels and Minor Smart Kids. In addition, Minor Lifestyle also operates contract manufacturing business.

For more information, please visit www.minorinternational.com.

Passionate leaders will be by your side to support your development opportunities across the globe. Minor Hotels’ strong focus on performance ensures our continuous growth which translates into leadership opportunities for you.

If you are ready for More, join our team of achievers and get on the road to the fast-track growth! 

Job Description

Job Summary: 

The Technology Innovation and Solution Manager (In-Store Backend System) will support the development, implementation, and maintenance of in-store backend systems that drive the company’s in-store technology initiatives. This role involves assisting in system development, providing technical knowledge, and ensuring the efficiency and reliability of in-store backend operations. 

Key Responsibilities: 

1. Technology Innovation and Strategy:

• Develop and execute strategies for in-store technology innovation.
• Identify emerging technologies and trends that can be leveraged to enhance the customer experience and improve operational efficiency.
• Collaborate with stakeholders to understand business needs and align technology solutions with strategic objectives.

2. Project Management:

• Lead the planning, execution, and delivery of in-store technology projects.
• Ensure projects are completed on time, within scope, and within budget.
• Coordinate with internal teams and external vendors to manage project timelines and deliverables.

3. Solution Development:

• Design and develop innovative in-store technology solutions, including point-of-sale systems, digital signage, mobile applications, and customer engagement tools.
• Conduct feasibility studies and cost-benefit analyses for proposed technology solutions.
• Oversee the testing and deployment of new technologies in pilot stores and full-scale rollouts.

4. Collaboration and Communication:

• Work closely with cross-functional teams, including IT, operations, marketing, and customer service, to ensure seamless integration of technology solutions.
• Provide technical guidance and support to store staff and management.
• Communicate project status, challenges, and successes to senior leadership and stakeholders.

5. Continuous Improvement:

• Monitor and evaluate the performance of in-store technology solutions.
• Collect feedback from customers and store staff to identify areas for improvement.
• Implement enhancements and updates to ensure optimal performance and user satisfaction.

Qualifications

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Master’s degree is a plus.
• Minimum of 5 years of experience in technology innovation, solution development, or a related role, preferably within the retail or related industry.
• Strong understanding of retail operations and customer experience.
• Proven track record of successfully managing and delivering technology projects.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Strong team management and work collaboration.
• Ability to work independently and as part of a team.
• Familiarity with emerging technologies, such as AI, IoT, and mobile applications.
• Project management certification (e.g., PMP) is a plus