Applications Support Associate

Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Corporate and Investment Banking business, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
The Corporate and Investment Banking Tech Team in Saudi Arabia is responsible for delivering, supporting and operating technology solutions for Treasury Services, Investment Banking, Corporate Banking and Equities within Saudi Arabia. The team has full responsibility for local branch applications and is accountable for global strategic systems used by the Branch. We engage with local vendor partners to develop and support front office, back office, accounting and financial reporting capabilities.
Job responsibilities

• Manage technology and systems deployments with multiple stakeholders inside and outside of Technology; analyse and document Business & Technical requirements in conjunction with subject matter experts (SMEs) and global system owners to ensure key requirements are identified for delivery by vendor partners
• Take ownership and responsibility to ensure assigned operational are completed in a satisfactory and timely manner
• Develop strong working relationships locally and with international hub teams; build and manage relationships with regulators
• Hands on skills and knowledge of monitoring of systems/applications, installation of packages like sftp, connect direct, certificate installations, etc., troubleshoot and remediate issues
• Clearly articulate system issues for resolution by second and third level international support teams
• Coordinate/conduct testing and installation of systems, releases and updates to resolve issues or as part of new periodic releases
• Document and design procedures detailing technical operations activities, business/IT disaster recovery, management reports/MIS, etc.

Required qualifications, capabilities, and skills

• Technology experience of 3+ years within financial services industry - business analysis / application support/project management for medium or large systems
• Expertise in troubleshooting, resolving, and maintaining banking applications
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Strong operations skills on UNIX/Linux operating system
• SQL knowledge on MSSQL / ORACLE platforms
• Knowledge of Cloud, Kubernetes and Containers.
• Excellent communication skills in English

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.