Compensation
$70,087.36 - $106,136.11
(Based on Experience)
Summary
We are looking for an Applications Analyst with at least three years of experience working with Enterprise Content Management (ECM) applications. As an Applications Analyst – ECM, you will be an important team member involved in supporting, enhancing, and replacing our various content and service management systems.
Your primary responsibility will be to deliver technical support and direction to GLWA team members on the operations and maintenance of the ECM and related applications. To be a successful candidate, you must be willing to learn a variety of applications and be able to solve technical issues. For this position, we are specifically looking for skillsets related to Microsoft 365/Office, Microsoft Power Platform, Microsoft Teams, Microsoft SharePoint, Adobe Creative Suite, Smartsheet, WordPress, OnBase, Cherwell, and other ECM and Information Technology Service Management (ITSM) applications.
Job Responsibilities
- Provide support for new and existing applications/integrations by identifying and resolving issues in the systems and for end-users with varying computing skills.
- Collaborate with business users to review and analyze the effectiveness and efficiency of existing applications and integrations.
- Develop strategies for improving or further leveraging these applications and systems by preparing business process maps/illustrations, presenting recommendations to IT Leadership and user groups, and clarifying functional and integration requirements.
- Identify potential risks and dependencies between applications, systems and business processes and provide solutions, impacts and recommendations to resolve conflicts if they should arise.
- Lead and perform tests for existing and new applications and integrations, including assisting with user acceptance testing.
- Act as a liaison between IT, business stakeholders, end-users, and project team members, employing knowledge of content and document management and ECM / ITSM systems capabilities.
- Document and track customer challenges, resolve customer requests, contact customers to clarify recommendations, and ensure all necessary information is obtained and communicated promptly.
- Assist in the deployment of new applications and in delivering enhancements to existing applications.
- Develop application prototypes and mockups to present to the project user group to collect functional clarifications and requirements.
- Plan, design, and implement enhancements, upgrades, replacements, or retirement of applications.
- Facilitate meetings, including preparation of meaningful and action-oriented meeting agendas.
- Deliver training to end-users.
- Knowledge of Software/System Development Lifecycle and Agile development methodologies.
Required Education and Experience
- Bachelor’s degree in computer science, Information Technology or related field, or an equivalent combination of skills, experience, and education
- Three 3-5 Years of ECM experience
- Ability to acquire and maintain a Microsoft, ITIL or CompTIA certification (e.g., Power Platform Developer Associate, Teams Administrator, IT Service Management, etc.), and/or Project Management Professional certification, etc. within two (2) years of hire
Preferred
- Microsoft 365/Office, Microsoft Power Platform (Power Automate, Power Apps, etc.), Microsoft Teams, Microsoft SharePoint, Adobe Creative Suite, Smartsheet, WordPress, Cherwell or other ITSM experience is preferred
Other Requirements:
- A valid Driver’s License and the ability to drive a motor vehicle on all terrains
Benefits
Comprehensive benefits package effective the first of the month following 30 days of employment. Includes health, dental, vision, tuition reimbursement, 401a, and team member discount programs. Click HERE for more information.
GLWA is an equal opportunity employer.
Introduce Yourself
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest.
Top Skills
What We Do
The Great Lakes Water Authority (GLWA) is a regional water and sewer authority that services nearly 40 percent of the water customers in Michigan
On June 12, 2015, history was made as the Great Lakes Water Authority and the City of Detroit entered into 40-year leases providing for GLWA’s operation of the regional water and sewer system. On January 1, 2016, GLWA began regional operations. GLWA is an important example of regional collaboration in southeast Michigan, with the City of Detroit, the counties of Wayne, Oakland, and Macomb, and the State of Michigan officially uniting to ensure that both city and suburban water and sewer customers have a powerful voice in the management and direction of one of largest water and wastewater utilities in the United States.
With the stand-up of the new authority, GLWA assumed operational, infrastructure improvements, environmental compliance and budget-setting responsibilities for the regional water and sewage treatment plants, major water transmission mains and sewage interceptors, and related facilities. These facilities are leased from the City of Detroit for an allocation of $50 million per year to fund capital improvements for the City of Detroit retail system and/or Detroit’s share of capital improvements to the regional system.
Currently GLWA provides wholesale water and waste water services to 126 municipalities in seven Southeastern Michigan counties, which is equivalent to approximately 3.9 million customers.
In keeping with the spirit of collaboration from which GLWA was created, the authority is governed by a Board of Directors that includes one representative each from Oakland, Macomb and Wayne counties as well as two representatives from the City of Detroit, and one appointed by the Governor of the State of Michigan to represent customer communities outside the tri-county area
