Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM z/OS
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of applications and systems.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure timely resolution of application issues and incidents.
- Perform root cause analysis and implement preventive measures.
- Collaborate with development teams to enhance application performance and stability.
- Conduct regular system audits to identify potential issues and recommend improvements.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM z/OS.
- Strong understanding of mainframe technologies and architecture.
- Experience in troubleshooting and resolving application issues on IBM z/OS.
- Knowledge of JCL, COBOL, and other mainframe programming languages.
- Familiarity with job scheduling and batch processing on IBM z/OS.
- Good To Have Skills: Experience with IBM CICS and IMS.
- Experience in performance tuning and optimization of mainframe applications.
- Knowledge of mainframe security and compliance standards.

Additional Information:
- The candidate should have a minimum of 7.5 years of experience in IBM z/OS.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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