The key responsibility of this role is to support the in-life management of Cash products by ensuring an exceptional customer journey throughout the product life cycle.
As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team & Portfolio Management team.
Cross functional in nature, the role will involve supporting the in-life management of loan applications in addition to new product initiatives
Job Responsibility:
- Daily Operation Tasks will include:
- Processing of incoming & outgoing payments within agreed SLAs and KPIs, and in line with company policies and procedures.
- Setting up Direct Debits.
- Monitoring of group Emails (instructions/queries)
- Monitoring of Bank accounts for Incoming payments & doing reconciliation
- Communicating with Portfolio Management Team to ensure loan related payments are received on time.
- Effectively complete ad-hoc tasks and initiatives as directed across the business
- Support other BAU requirements of Operations teams aside from primary activities.
- Have a clear understanding of Role of Operations in the Life Cycle of Product.
Desired skills:
- Work experience of 2-5 years in Banking industry - Payments domain/Back office Operations.
- Open to late night shifts.
- Understanding of the Banking Industry.
- Basic knowledge of UK/US Lending products & concepts.
- Excellent communication both oral & written required
- Computer literate and the ability to work on a variety of IT platforms
- Should be a team player.
- Energetic, enthusiastic, driven to go the extra mile
- Flexible, eager to learn
- Open to occasional weekend work and/or evening hours when and if required
- Willingness to work flexibly and as part of ONE team, helping out in different business areas as required
- Passionate about delivering excellence in service and quality
- Graduate/Post Graduate degree in Finance.
About Us
We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.
Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.
And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.
But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
Our story
OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken.
Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?
The industry was backward-looking and too focused on historic financials, rather than future potential.
So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?
No more what ifs, OakNorth Bank exists.
For more information regarding our Privacy Policy and practices, please visit: https://oaknorth.co.uk/legal/privacy-notice/employees-and-visitors/
What We Do
Launched in 2015, OakNorth helps the UK’s most ambitious businesses access the fast, flexible finance they need to scale, while helping savers make their money go further.
With funding ranging from £250,000 to tens of millions, we have lent billions to businesses across a whole range of sectors, performing among the top 1% of commercial banks globally.
To date, OakNorth financing has helped create tens of thousands of new jobs and affordable homes.
