Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?
Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Ottawa-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.
SHIFT AVAILABILITIES:
- Evenings: Monday - Sunday; 4pm - 12am EST + Weekend availability a must
RESPONSIBILITIES:
- Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
- Actively listen to caller to summarize key points of information and enter into computer system
- Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.
REQUIRED QUALIFICATIONS:
- Ability to remain calm and provide direction while responding to an emergency situation.
- Ability to pay attention to detail and be able to follow instructions.
- Exercise mental flexibility and situational awareness within a team-based environment.
- Ability to ‘Think on your feet’ and remain calm under pressure
- Strong verbal and written communication skills.
- Bilingualism (French & English) spoken & written
- Ability to use Microsoft based applications.
PREFERRED QUALIFICATIONS:
- Customer service, Dispatch, Hospitality and Outgoing Call Centre experience
PACKAGE:
- Salary Range dependent on experience
- Extensive Health, Medical and Dental Benefits + our Wellness program
- RRSP matching contribution
- Free Parking at Office
- Ergonomically designed workstations, including standing desks
PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
We are also offering a number of incentive programs; they include our ‘Referral Program’ (cash reward) and our ‘Spotlight Club’ (gift card).
Hourly Pay Range: $19ph - $22.50ph DOE
What We Do
With decades of experience and offices coast to coast, Paladin Technologies has emerged as the premier complex systems integrator in North America. Paladin Technologies’ teams can design and deploy sophisticated integrated systems technology and infrastructure for you on a national scale, while providing local support.
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