Agency Compensation Analyst II - SSL

Job Responsibilities and RequirementsKEY RESPONSIBILITIES*other duties as assigned*With limited supervision, this position includes a variety of diversified duties relating to the administration, payment and auditing of Agent Compensation. The compensation-related functions range from agency account set-up, monthly commission payments, agent incentive payments, audits, and compliance review.   In addition to supporting our entire agency and producer base, this position also supports the policy and premium teams through various duties.

• Answers agent compensation inquiries and requests from agency base.
• Responsible for changes to agent compensation including but not limited to broker of record changes and compensation rate changes.
• Handles all agency updates, including, but not limited to, address, name, contact information and federal ID#
• Oversees and handles all ACH invites, initial set ups and changes.
• Responsible for the auditing and distribution of Form 5500 information to agents and policyholders.
• Handles the review and posting to the system of incoming policyholder wire payment transactions, including posting of the resulting manual payments.
• Oversees and handles the monthly commission, billing, cancellation and FICA processes, including the mailing of each.
• Compiles detailed reports for internal premium auditing.
• Works closely with and communicates with lock box and banking employees.   Troubleshoots items that need attention.
• Monitors and addresses returned and uncashed commission and refund checks.
• Works with premium team to clear suspense items.
• Calculates policyholder refunds, as well as oversees the weekly refund batch process.
• Handles all DCR’s for system data changes and handles assigning new employees to the DD and WCB systems.
• Keeps management advised of potential problems
• Reviews and interprets complicated agency compensation situations.
• Maintains set goals and objectives.
• All other duties, as assigned.
• Special projects, as needed.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE*or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience*

• Associates or Bachelors Degree preferred or minimum of five years or related work experience.
• Must have a thorough knowledge of all applicable SSL systems, including, but not limited to, PolicyNet and DocuWare.
• Must work well in a team focused environment.
• Must be able to multi-task.
• Strong organizational skills, effective oral and written communication skills and attention to detail.
• Must possess a strong understanding of the DBL/PFL system, product billing and commission cycles
• Strong interpersonal relationship, problem solving and customer service skills.
• Ability to research, analyze, and reconcile commission issues and intermediate mathematical skills.
• Ability to be well organized, accurate, detail oriented and effectively manage time required.
• Proficient in Microsoft Office products; proficient in Word and a basic knowledge of Excel required.
• Professional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required.
• Must have a high degree of flexibility and a willingness to get involved and perform detailed and diversified duties when special situations arise (i.e., projects, coordinate activity for “special” policies, address Customer Service issues, etc…)
• Must work well in a multi-task, team- focused environment.

***Must be able to pass the NY Life, Accident and Health Insurance Agent/Broker Exam Series within the first 3 months of employment. Ability to Travel: None                                          PHYSICAL REQUIREMENTSWhen used in the description below, the following terms are defined as:“Occasional”: done only from time to time, but necessary when it is performed“Frequent”: regularly performed; generally an act that is required on a daily basis“Continuous”: typically performed for the majority of an employee’s shiftSitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objecting and otherwise using primarily the fingers rather than the entire hand.  Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading. Employee is required to have hearing sufficient to understand verbal instruction and answer telephones.  Reliance Matrix will provide qualified employees with a reasonable accommodation in accordance with applicable law.CORE VALUES

• Collaboration
• Compassion
• Empowerment
• Integrity
• Fun

The above description reflects the general details considered necessary to describe the principle responsibilities and functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent to this job

The expected hiring range for this position is $29.38 - $36.73 hourly for work performed in the primary location (New York, NY). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.  As you grow with us, your PTO may increase based on your level within the company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

 #LI-Hybrid #LI-AS1