Administrator – Government Administration

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Alberta Blue Cross® has an opening for a full time Administrator in our Government Administration department. This team primarily manages enrolment and accounts receivable functions for our government sponsored plans. The primary responsibility of the Administrator is to support our plan participants by phone through our inbound call center. Data entry, quality assurance checks, and other support functions also help contribute to the delivery of an exceptional customer experience.

WHAT YOU WILL DO:

• Provides prompt and professional customer service by responding to telephone and web inquiries from program participants regarding all aspects of their payment history.
• Delivers excellent customer experience by using compassion and empathy to support customers.
• Demonstrates comprehensive understanding and delivery of the Non-Group Billing process.
• Responsible for accurately and efficiently processing payments and updating the appropriate accounts.
• Assists with daily exception clearing of Government Programs eligibility transactions. These transactions will require independent research and problem-solving skills to resolve. Timelines for addressing exceptions are critical.
• Provides quality service to internal departments on issues related to enrolment and administration of the Government Programs. 
  Responsible for ensuring effective and accurate administration of these programs according to established policies and procedures.
• Responds to Government client inquiries. This involves interaction with registration support staff from external customers (primarily Alberta Health, Alberta Seniors and Government of the Northwest Territories).
• Displays flexibility and versatility in performing other functions as required by the department.

WHAT YOU WILL HAVE:

• Preference will be given to those candidates with previous retention, call centre or customer service experience.
• High degree of accuracy and attention to detail is required.
• Business diploma or certificate would be considered an asset.
• Commitment to maintaining a strong team environment. Invested in personal and team success.
• Superior communication skills with ability to demonstrate empathy in a positive and courteous manner.
• Strength in the areas of adaptability, flexibility, innovation and independence.
• Requires excellent interpersonal skills.
• Ability to multi-task, set priorities and manage time effectively in a self-directed role.
• Requires excellence in the areas of decision-making, problem solving and research analysis.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.