Job Title:Administrator - Global Supplier Quality
Summary:This position will focus on driving supplier claim handling to increase the compensation received back from suppliers, manage the documentation and close the claim in SAP timely. Support Global Supplier quality for supplier continuous improvement, coordination with internal/external stakeholders.
Responsibilities Include:
Tasks and responsibilities of the position:
Please specify if responsibilities are Global and/or Regional and/or Local.
- Build an effective process to request compensation from our suppliers based on the supplier quality complaints
- Work with procurement, finance, site quality and supply chain team to recover compensation from suppliers for product and service defects
- Work closely with Global Supplier Quality, Supply Chain and Procurement to meet routine deliverables & bring resolution to Supplier issues
- Enter Service supplier complaints and follow up with suppliers to ensure a timely response
- Maintain the complaint with documentation in SAP and close them once acceptable feedback is received from supplier
- Support Supplier Complaint data analysis and trending.
- Deliver periodic reporting for Supplier Complaint metrics.
- Work closely in handling queries from business in a timely manner;
Decision Making Authority:
Responsible for making communication decisions regarding how and when to follow up to best ensure supplier response. Make decisions regarding when to escalate to Global Supplier Quality, Procurement and Supply Chain.
Key Metrics Role is Accountable For:
Ensure accuracy of the process/activities being handled. Work closely with the Line Manager and Global supplier quality team in ensuring timely and quality service to business and improve Supplier Quality metrics – supplier complaint rate, supplier complaint closure rate
Key Relationships:
Global Quality Team, Global Supplier Quality Team,External Vendors, Supply Chain, Procurement
Travel Requirements
10%
Qualifications:
The following are required for the role
Basic Qualifications:
- Bachelor’s degree in a relevant technical discipline
- Minimum 3-5 years' experience in an industrial / chemical setting, preferably 2 years quality experience working in a manufacturing/chemical setting
- Excellent communications skills across functions and role types, internally and externally.
- Strong ability to summarize internal issues and transfer information externally to suppliers
Preferred Qualifications:
- Excellent communication skills – demonstrated ability to work with cross-functional teams in a global, matrix environment
- Demonstrated ability to meet work and project deadlines producing high quality output
- Excellent prioritization and organizational skills to manage multiple deliverables
- Advanced SAP, MS Excel and MS PowerPoint knowledge will be a plus
- Supply Chain or Procurement experience will be a plus
What We Offer:
At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution
About Us:
Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.
What We Do
As a premier global high-performance silicones and specialties company, Momentive creates solutions that improve quality of life for people and enable a more sustainable future. Our products are the result of a tireless pursuit of progress where the sun never sets on our global marketing and R&D efforts, resulting in innovations that help propel our customers’ businesses forward and positively impact all aspects of life – today, tomorrow, and into the future.
