Account Manager

LGG INDUSTRIAL 

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.  

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. 

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com 

Role Profile 

Position:  Account Manager 

Job Location:  Charleston, WV

Job Type:  Full-Time 

Status:  Exempt 

Summary of the Role  

The function of the Account Manager is to successfully develop and strengthen LGG Industrial's relationships with customers, identifying needs and opportunities within and across product lines and provide value to customers while strengthening business results.  Works as part of a collaborative team to drive sales by focusing on acquisition, development, retention and management of strategic customers in designated territories. 

Responsibilities 

• Must maintain 100% commitment to safety policies and procedures 

• Promotes and sells company products, systems, and services to new and existing customers 

• Develops and manages a strategic and comprehensive territory plan to exceed targets for gross profit and sales 

• Builds and maintains strong relationships with new sales prospects, existing customers, and internal support personnel through consistent communication both onsite and virtual 

• Collaborates with internal business partners to provide value added solutions that make a material impact for our customers while driving profitable revenue 

• Partners with internal teams to maintain accurate data and efficiencies 

• Provides consistent communication with customers to include business reviews, order status, pricing, on time delivery etc. 

• Occasional customer support after traditional business hours as appropriate 

• Optimizes CRM utilization for pipeline management and consistent call note activity 

Skills and Abilities  

• Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner 

• Strong organizational and communication skills, above average mechanical aptitude, and the ability to interaction with a diverse customer base 

• Presentation skills with ability to read audience and tailor message to its needs 

• Strong computer skills including proficiency in Microsoft Word, Outlook, and Excel 

• Strong mechanical aptitude with the ability to successfully operate tools and machinery 

Minimum Qualifications 

• Must have either 2+ years of sales, service, and/or industrial distribution experience or a college degree in Industrial Distribution or related degree program 

• Must have valid driver’s license

• Background checks and drug screening may be required (as warranted by Company and/ or Customer requirements in working on-site) 

• Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner 

• Strong organizational and communication skills, above average mechanical aptitude, and the ability to interaction with a diverse customer base 

• Ability to ascend and descend ladders, to move between and underneath equipment in small spaces 

• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure. Additionally, must be able to perform calculations using whole numbers, fractions and decimals 

• Ability to travel within assigned territory, which would include automobile and/or airplane plus overnight travel 

• Available to work occasional nights and weekends 

• Reliable transportation is a must

Preferred Qualifications 

• 3-7 years of proven outside industrial sales experience 

• University degree in engineering, business or related area of study preferred; will consider equivalent work experience 

• Ability to use sales process to uncover customer objections/concerns, and determine appropriate solutions 

• Product knowledge in hose, gasket and conveyor systems a plus 

Total Rewards  

• Competitive compensation plan 

• Health Benefits:  medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire 

• 401k with company match 

• Paid vacation, holidays and sick time 

Equal Opportunity Employer  

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status. 

Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. 

We will be accepting applications for this role through February 24th, 2025.