Account Manager
About us
Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology. Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.
About the Account Manager role
We are looking for an Account Manager to manage and nurture relationships with Key and Emerging clients, focusing on retention and satisfaction while collaborating with internal teams to enhance the customer experience. You will drive revenue growth by identifying opportunities to cross-sell and upsell Thredd’s products and services, generating net new revenue.
As part of the Account Management team you will be pivotal in supporting your clients’ commercial success, fostering growth, and solidifying Thredd’s position as a trusted partner.
What you will be doing as an Account Manager
Customer/Client Centricity
- Build and maintain relationships with clients, ensuring high levels of satisfaction, adoption, and retention
- Act as the primary internal advocate for clients, skillfully managing expectations while aligning Thredd’s goals with client needs
- Assist in contract renewals and negotiations, aiming to maintain long-term client partnerships
- Address clients’ commercial requirements, ensuring all queries and needs are met promptly
Industry Knowledge
- Promote client participation in case studies, PR activities, and industry events, providing valuable support to the Marketing team
- Stay informed about the dynamic payments sector through proactive research and reading, sharing valuable insights with the Account Management team
Data & Reporting
- Conduct Quarterly Business Reviews (QBRs) to present performance metrics, analyse trends, and compare forecasted versus actual volume
Quality & Controls
- Understand and execute existing team processes to achieve high performance, including pipeline management, deal qualification, reporting, and accurate client record maintenance on Salesforce
Revenue Generation & Protection
- Drive revenue and margin growth by meeting individual sales quotas through identifying and capitalising on cross-sell and upsell opportunities
Strategic impact
- Conduct strategic meetings to develop comprehensive Account Development Plans that incorporate client objectives, product and geographical roadmaps to identify potential opportunities and ensure alignment with Thredd
What you will bring to the Account Manager role
- Previous Experience in Account Management and an understanding of the tech and payments landscape
- Sales-oriented mindset with the ability to identify revenue opportunities
- Effective communicator through various mediums.
- Strong verbal and written communications skills, with the ability to clearly articulate ideas and information. Able to communicate at all levels of an organisation
- Proficient in both spoken and written Mandarin and English at a business level.
- Skilled at building and maintaining client relationships and key stakeholders
- Experience identifying growth opportunities for clients
- Strong data analysis, critical thinking and task management skills
- Adaptability, professionalism and composure under pressure
- Flexibility and adaptability
- Strong attention to detail
What We Do
We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of issuer transactions annually across 44 countries for the world’s leading fintechs, digital banks, and embedded finance providers.
Thredd’s unique offering is its client-centric approach combining hands-on support with modern, reliable, and scalable technology. Thredd’s assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later (“BNPL”), FX, remittance, and open banking innovators. By partnering with our clients from concept to creation with our easily configurable solutions, we allow these leaders the agility to achieve their core business aspirations.
Thredd has enabled market leaders since 2007 and has a highly reliable platform with 99.99% availability. Thredd’s highly customisable solutions on our API-first platform, surrounded by our in-depth industry expertise, value added services, global presence and technical resilience, are designed to scale with ease. Thredd is certified by Visa and Mastercard to process transactions globally.
The company has branded offices in London, Newcastle, Singapore, and Sydney, with remote colleagues based all over the world.
The issuer processing partner of choice for the world's most ambitious businesses.
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