Account Manager III

Your Opportunity: Taylor Corporation is looking for an Account Manager.

Your Responsibilities:

• Functions as the lead point of contact for the customer and is an extension of the customer’s business.
• Acts as a liaison between the customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer’s needs.
• Establish productive and professional relationships with key customer personnel including those at the Executive level.
• Responsible for customer communications, conflict resolution, and compliance on contract deliverables.
• Problem solve by using root cause analysis and 5 Whys technique, to develop a course of action, implement a plan of action and to measure the effectiveness of solutions with minimal direction.
• Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.
• Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.
• Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.
• Coordinate customer business reviews including preparation of professional customer presentations, gathering of performance metric data and participating in customer meetings.
• Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets, sales volume; Collaborate with Sales to jointly meet requirements.
• Assist in the preparation of sales forecasts, quotes or negotiations.
• Utilize knowledge of the customer’s industry to proactively communicate, follow up in a timely manner and provide well thought out solutions and direction to the customer.
• Manage multiple projects at any given time while setting customer expectations, meeting deadlines and adhering to standard operating procedures.
• Facilitate discussions within a group of support staff on project assignments and deliverables

You Must Have:

• Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer’s vision on how our service could be utilized to solve their problems.
• Superb written and oral communication skills along with public presentation skills.
• Ability to establish and maintain long term relationships with key decision makers.
• Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools.
• Ability to manage multiple tasks and projects; excellent project management skills.
• Outstanding problem-solving and exceptional organizational skills.

We Would Also Prefer:

• Proficient in Excel, Word, Query Access/Use/Modify/Build in database systems.
• Experience with meeting Coordination, QBR Development, and working knowledge of e-commerce systems.
• Working knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, or Root Cause Analysis Tools.

The anticipated annual salary range for this position is $80,000 - $90,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.
About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.