Account Management - Team Lead (m/f/x)

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Yuho’s Supermarkt brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Job Description

Are you a service-minded communicator who enjoys solving problems for restaurant partners? Are you detail-oriented and enjoy testing out new ideas? If this sounds like you, then we’d love to chat!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Germany in the autumn of 2019, and have since been conquering the food delivery scene step by step.
Role background
As a result of Wolt’s rapid expansion and the plans we have for 2025, we need a SMB Account Management Team Lead to support the Account Management team in the West Region (Cologne and surroundings).
Reporting to the Head of SMB Account Management, the Team Lead is the account manager of our key restaurant partners, while leading the local Team through encouragement and empowerment. The SMB AM TL is responsible for optimizing venue performance on our platform and driving revenue growth.You’re excited about this opportunity because you will…

• Develop and manage a team of up to 10 account manager(s)
• Conduct weekly performance reviews of the region, city, and team to assess progress against goals
• Set ambitious yet achievable targets and OKRs to drive long-term growth and success for Wolt in the region.
• Perform frequent quality and satisfaction checks to ensure service standards.
• Conduct renegotiations with venues alongside the Account Managers.
• Demonstrate hands-on leadership by building strong relationships, negotiating key deals, and driving mutual growth with top partners
• Create a positive work environment that enables the team to develop.
• Lead by example in terms of demonstrating Wolt values and behaviors.

Qualifications

• Proven experience in account management, with a strong track record of driving results and fostering long-term partnerships
• Multiple years of experience successfully managing and leading teams, fostering a collaborative and high-performing culture
• Excellent interpersonal skills with the ability to adapt tone to suit the audience.
• Proficient in analyzing performance metrics and translating insights into actionable strategies.
• Passion for food and developing the best restaurants in town.
• Fluent in German and English

Additional Information

What we offer

• Cool office in the heart of Cologne

• Independent work in a dynamic, international team

• A fast-growing tech company with many career opportunities

• Attractive salary package

• Discounts on Wolt orders

• Various soft drinks, coffee, and fruits in the office

• Weekly (virtual) all-hands meetings and regular team events

• Flexible working hours policy + 30 days of paid vacation