3rd Line IT Support Engineer

Every day, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders. 

Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge. 

We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.  

It’s an exciting time to join proSapient – as we rapidly scale, we’re building out our IT team globally. Reporting into the IT Director, this role would suit someone that enjoys leading IT project-related infrastructure work in security and cloud services.   

As we plan for the next period of growth it’s important that the right technologies and processes are put into place, this role will play a pivotal part in ensuring the road map is designed in such a way that we are implementing a secure and resilient future. 

*This is a hybrid position, with the option to work from home 2 days a week.*

The key duties of this role will include:

• Providing hands-on technical infrastructure configuration support across the IT landscape across all four offices and remote workers (London, Raleigh, Lisbon & Toronto).
• Acting as an escalation point to other engineers on projects and support requests.
• Providing system and network administration (including backup, security management, user account management, internet access, office systems and applications support).
• Assisting in rolling out global IT standards, in line with expectations and frameworks.
• Ensuring best practices are adhered to when handling security threats and breaches also when conducting investigation techniques. i.e. CIS benchmark, NIST, ISO27001, NCSC etc.
• Working with various teams internally in order to improve security systems spanning across the whole organisation, assisting by providing essential knowledge of security systems.
• Working on projects as required, supporting the IT Director & other teams in project delivery; build deployment, including providing technical advice.
• Working in partnership with our IT Director on all other tasks as required, to build an efficient global IT function.
• Acting as the IT Expert for proSapient by keeping abreast of the technology and innovation landscape, suggesting areas for continual improvement in technology, efficiency, and functionality across proSapient.

• Previous experience working in an IT sysadmin role at Level 3 (3-5 years' experience at this level is ideal for this role).
• Previous experience working in a rapidly growing or globally located company would be preferred for this role, although not essential.
• Previous experience implementing and managing Microsoft Azure technologies such as Defender, Intune, Enterprise Apps, and conditional access policies is essential.  
• Previous experience with MS PowerApps would be beneficial.
• Previous experience managing SIEM solutions in particular MS Sentinel.
• Previous experience managing M365 services.
• A keen interest in developing a career in Cyber Security or hands-on experience working with cyber technology.
• Managing corporate compliance across multiple cloud platforms.
• Experience with Cisco products such as Meraki and Umbrella would be beneficial, in particular maintaining MX and MS products.
• Knowledge of how standards such as ISO27001 are created and maintained.
• Experience maintaining enterprise email security solutions such as Mimecast.
• High-level AWS configuration experience would be beneficial.

• Enjoy the flexibility of working remotely for up to 20 days each year, allowing you to tailor your work environment to your needs and embrace a change of scenery. 

• Employee Assistance Programme - Access to a health and wellbeing service that offers personalised advice and support from specialist teams. 

• Enhanced Maternity & Paternity pay. 

• Annual Leave - 25 days + bank holidays which includes a week's closure over the Christmas period to fully reset. 

• MyMindPal app - Online support for mental fitness that helps people to stress less and enjoy life more  

• Corporate Events - From quarterly gatherings to our annual winter & Summer parties, we love to celebrate, collaborate and have fun together!  

Want to hear more? Take a look at our careers Notion page -   

We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway – this role could still be a great match! 

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics. 

All employment is decided based on qualifications, merit, and business need. Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of any offer of employment.